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Privacy Policy

1. Introduction

RealFarm Consumers Pvt. Ltd. ("RealFarm", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website at www.realfarm.in or purchase our products.This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over it. It applies to all visitors and customers of RealFarm, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.By using our website or placing an order, you consent to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

2.1 Information you provide directly

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  • Account & order information: Your name, email address, phone number, delivery address, and billing information when you place an order or create an account.

  • Communications: Messages you send us via email, contact forms, or social media, including any feedback or support requests.

  • Newsletter sign-up: Your email address if you subscribe to our newsletter.

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2.2 Information collected automatically

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  • Usage data: Pages you visit, time spent on the site, links clicked, and your browser type, operating system, and IP address.

  • Device data: Device identifiers, screen resolution, and approximate location (city/region level, not precise GPS).

  • Cookies and similar technologies: We use cookies to keep you logged in, remember your cart, and understand how visitors use our site. See Section 6 for details.

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2.3 Payment information

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We do not store your complete payment card details on our servers. Payments are processed through secure third-party payment gateways (such as Razorpay). These providers are responsible for the security of your payment data under their own privacy policies.

3. How We Use Your Information

We use your information for the following purposes:

  • Order fulfilment: Processing your orders, arranging delivery, sending order confirmations and shipping updates.

  • Customer support: Responding to your queries, complaints, or returns requests.

  • Marketing (with consent): Sending you newsletters, new product announcements, and offers — only if you have opted in. You can unsubscribe at any time.

  • Website improvement: Analysing how visitors use our site so we can improve the experience.

  • Legal obligations: Complying with applicable laws, including tax requirements, FSSAI regulations, and law enforcement requests.

  • Fraud prevention: Detecting and preventing fraudulent transactions or misuse of our website.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Who We Share Your Information With

We share your personal information only where necessary:

  • Delivery partners: We share your name, phone number, and delivery address with our courier and logistics partners to fulfil your order.

  • Payment processors: Your payment information is shared with our payment gateway partner to process transactions securely.

  • Platform providers: We use Wix as our website and e-commerce platform. Wix may process your data in accordance with their privacy policy.

  • Email service providers: We use email marketing tools to send newsletters. These providers process your email address on our behalf.

  • Legal authorities: We may disclose your information to government or law enforcement agencies if required by law or to protect our rights.

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

5. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

6. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:

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RealFarm Consumers Pvt. Ltd.

At post Keliveli, Tq Akot, Dist Akola, Maharashtra — 444111

Email: realfarmconsumers@gmail.com

Phone: +91-7887791084

Website: www.realfarm.in

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